Note: Affected by Covid-19, perhaps there will be some delay in the delivery. If you do encounter a delay, please wait patiently, if the delay is more than 5 days, we will provide a shipping delay compensation. The compensation amount is: 10 USD
1. Shipping Policy
STANDARD SHIPPING TIME: 4-8 days
- Shipping fee: free shipping (It has been included in products price)
- Order tracking method: https://17track.net/en, or the link: https://parcelsapp.com/en
- Ships from: Germany warehouse, The USA warehouse, The UK warehouse, and Russia warehouse ( you can contact us for the detailed address of other warehouses via the E-Mail below: WIKEEBUY@gmail.com)
- Our standard order processing time is 1-3 business days and orders generally arrive between 4-8 business days after that.
- The processing time for weekend orders is 3 days. orders generally arrive between 4-8 business days after that. It may take more than 2~4 days if COVID-19 influences delay.
- Shipping Method: DPD, DHL, UK MAIL, FedEx, UPS
- Delivery Country: Free shipping UK & Ireland, Russia, Germany, Spain, Switzerland, Belgium, Luxembourg, Portugal, Hungary，France and Italy, Poland, Netherlands, Finland, Greece, The USA
- Shipping not available to:
– P.O. Boxes
– APO Addresses
– Hawaii / Alaska
– US: Addresses outside the continental U.S.
– Our products can not be shipped to places besides the UK, the USA & EU countries. For example, Ukraine, Belarus, Middle East, Africa, and South American countries
2. Shipping Place
WIKEEBUY can ship to most addresses in the United Kingdom and EU countries such as Ireland, France, Germany, Spain, Finland, Greece, and the USA. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.
Please double-check your address for accuracy when ordering from www.wikeebuy.com. An incorrectly entered address can delay or prevent shipment.
All shipping costs for returns and exchanges within the first 30 days after purchase are paid for by the customer. Customers requesting exchanges under the warranty program are responsible for the return shipping cost. If you purchase multiple items WIKEEBUY will try to ship together, however, due to weight and dimension limitations some multiple orders will be shipped the same day but in separate packaging.
We are unable to accept any additional payment for expedited shipping. Please see our Delivery Times Below.
4~8 days delivery in the USA, the UK, and EU countries. If your item is in stock it will ship within 1-3 business days of approved and cleared payment. Orders are processed in order of receipt and upon approved payment. If your item is not in stock or stock is depleted it will be back-ordered. Back ordering generally adds an additional 2-10 business days. If the item will not be in stock within the backorder time period, you will have the option to wait for a back-order, modify the order, or cancel the order with a full refund. WIKEEBUY does not ship to Alaska, Hawaii, Guam, Puerto Rico, or any other area outside of the contiguous 48 lower United States. WIKEEBUY only can ship the orders to EU countries and the UK, the USA, cause we have our own warehouse in the UK, The USA, and Germany.
Tracking your package
Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our Shipping Restrictions below for more information.
3. Shipping restrictions
www.wikeebuy.com will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.
WIKEEBUY cannot ship to APO/FPO addresses.
WIKEEBUY cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for a refund to your credit card account.
These undeliverable packages will not be re-shipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.
The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proofread it for any mistakes before submitting your order.
Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.
We will process the order within 3 days and send you an email with the tracking number. So that you can keep track of the order delivery status.
Under normal circumstances, the Product will arrive in Europe within 8 days. Europe order, our products are shipped from the UK or German warehouses, using the DPD shipping method. For The USA orders, using the Fedex shipping method.
If the product has a major quality problem and cannot be repaired, you can choose to refund within 14 days or exchange the product within 30 days . Note： the shipping fee will be borne by the customer. charge link: https://www.wikeebuy.com/product/wikee-refund-return-shipping-back-postage/
90 DAYS REPAIRS SERVICE WARRANTY
We can provide repairs service in the UK, and EU, we have our own the UK repairs site and Germany warehouse,and the USA warehouse for repairs and return. Before get the repairs service, you need contact our sales-after stuff via email: WIKEEBUY@gmail.com, ship the product to the designated location, use our shipment sheet for return in order to tracking the order conveniently. Note：the shipping fee & repairs service fee will be borne by the customer. charge link: https://www.wikeebuy.com/product/shipping-repair-service-fee-in-90-days/
For products that are more than 14 days and less than 180 days, we only provide accessories and general maintenance services. Due to the products used more than 14 days, we cannot sell the returned products, so we do not provide refund services. Only provide half a price refund, wish you can understand